Every batch undergoes strict comprehensive inspection before shipment. A formal Certificate of Analysis (COA) is attached to each delivery. We guarantee all delivered goods match agreed technical standards.
2. Eligible Return Cases
Returns are allowed if goods fail agreed standards with relevant reports. Transit damaged goods can be returned with complete photo or video evidence. All return claims must be submitted within the designated after-sales period.
3. Non-Returnable Situations
We reject returns arising from improper storage by customers. Claims caused by improper self-operation will not be accepted. Opened, partially consumed or unpackaged raw materials cannot be returned.
4. Refund Application Steps
Clients must submit quality complaints within 7 to 14 days after receipt. Applicants shall provide batch numbers and supporting test documents. Our professional technical team will conduct recheck and assessment.
5. Solutions for Confirmed Quality Issues
We offer free reshipment of fully qualified replacement goods. We can grant account credit to deduct payment of your future bulk orders. We provide dedicated technical guidance to support your cosmetic production.
